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Course Outline
Introduction to Quality Auditing in Healthcare
- Definition and importance of quality auditing
- Types of audits (internal, external, compliance, process)
- Roles and responsibilities of quality auditors
Healthcare Quality and Safety
- Introduction to healthcare quality and patient safety
- Regulatory requirements in healthcare (e.g., JCAHO, CMS)
- Key quality standards and frameworks (ISO 9001, Six Sigma, Lean)
Quality Management Systems (QMS)
- Components of QMS in healthcare
- Designing and implementing QMS
- Continuous improvement processes
Leadership and Strategic Planning
- Leadership principles in quality management
- Strategic planning and deployment
- Change management in healthcare
Audit Planning and Preparation
- Planning an audit program
- Developing audit plans and checklists
- Resource allocation and scheduling
Conducting Audits
- Data collection methods (interviews, observations, document review)
- Audit tools and techniques (flowcharts, check sheets, fishbone diagrams)
- Recording and classifying audit findings
Data Analysis and Interpretation
- Statistical tools for data analysis
- Root cause analysis
- Corrective and preventive actions (CAPA)
Audit Reporting
- Writing effective audit reports
- Communicating findings to stakeholders
- Follow-up and closure of audit findings
Regulatory Compliance in Healthcare
- Key regulations and standards (HIPAA, FDA, OSHA)
- Compliance auditing techniques
- Handling non-compliance issues
Ethical Issues in Quality Auditing
- Ethical principles and professional conduct
- Conflict of interest and confidentiality
- Ethical decision-making in auditing
Exam Preparation Strategies
- Understanding the CMQ/OE and ASQ exam formats
- Tips and techniques for effective studying
- Practice questions and mock exams
Summary and Next Steps
Requirements
- Basic understanding of quality management principles and practices
- Familiarity with healthcare regulations and standards
Audience
- Quality managers
- Healthcare administrators
- Auditors
21 Hours
Testimonials (4)
The training was well put together & very informative.
Siobhan Kavanagh - SEEC MM Ltd.,
Course - ISO 9001 Lead Implementer
The quizzes to reinforce the reading and the ability to ask questions at any time
Jonathan
Course - ISO 9001 Lead Auditor
Dereck's overall preparedness . Dereck has great communications' skills !!
Dana Foster - Corrigan Oil Company
Course - ISO 9001 Foundation
Trainer has extensive Knowledge and would benefit anyone to get training from such qualified People.
