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Course Outline
The case for employee engagement
- Today's business reality
- Managing times of changing people
- What people want; employees versus employers wants
- Defining engagement
- Satisfaction versus engagement
- Gallup's Q12 index of engagement
- The engagement business case; the Return on Investment (ROI) of engagement
The Antecedents, Behaviors, Consequences (ABC) model of engagement
- Why people do what they do
- Carrots or sticks
- The ABC model
- Behavior modification
- The ABC model for behavior modification
- Antecedents at work
- The top engagement antecedents - expectations
- What makes consequences effective
- Consequences that kill engagement
- Positive and negative reinforcement
- Organizational tools to communicate expectations
Engagement culture
- Things that are important to employees
- The drivers of engagement
- The building blocks of an engagement culture
- Spitzer's eight desires of motivation and engagement
- An employee engagement model
- Two way communication
- Trust in leadership
- Career development
- Employees role in success
- Shared decision making
- Career discussion
- Employee gatherings
- The role of values in building a culture of engagement
The ROI of employee engagement
- Employee retention funnel
- Research data about engagement metrics
- On-Boarding breakeven point
- ROI of engagement calculations: A practical example
HR practices for engagement
- The talent war and the cost of losing it
- Building the employee brand; what an engaged employee looks like
- Factors that improve employee engagement
- Activities that organizations can follow to build engagement
- Building high performance teams: a powerful engagement tool
Employee engagement initiatives
- The CEO: Chief Engagement Officer
- Leadership that ignites passion
- The VOICE framework
- Managing employee engaging events
- Checklist of employee engagement best practices
- Employee engagement ideas from A to Z
Employee engagement surveys
- Four surveys not one
- A suggested framework for designing an effective engagement survey
- Fairness
- Involvement
- Wellbeing
- Information
- Degree of engagement
Requirements
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35 Hours
Testimonials (1)
it was a very good training based on experience